I placed a few orders during the recent Back to Hogwarts promotion LEGO ran at the beginning of September. I bought a few items to build and a few for the Bricks for Bricks Bricklink Store. My orders shipped at various times and as per usual, I received shipping notifications. So far so good.
One of the orders was shipped via a company called OnTrac. Huh? Who are they? I was nervous, but I hoped LEGO had everything under control. The package tracking showed daily movement on the path to my house until it looked like it would show up the next day.
So there I was… getting ready for bed a little after 10:00 PM when I saw the front of my house was brighter. I went to go look and there was a van in the driveway with its lights on and someone walking up the walkway. I flipped on the outside light and by the time I got outside, the person was already walking back and there was a box on my porch. A quick look revealed the shipper was LEGO so I assumed it was legit. I later opened the box and my order was there.
I was a bit perturbed by such a late night delivery and it definitely spooked my family to have someone show up that late unannounced. Everyone else (Fedex, UPS, USPS, Amazon) delivers during normal hours unless you pay for a rush delivery or a late night Uber/Doordash. So I decided to write to LEGO Customer Service. I often get positive responses from them so it was worth a shot. I sent a note, voiced my frustration, and asked them to not deliver so late at night as I didn’t need the set at 10:30 PM.
Well… LEGO responded by flicking it off to OnTrac. They said they were sorry, but I should take it up with OnTrac. It wasn’t their problem to deal with.
So I attempted to deal with OnTrac. I messed with the automated chat function until I gave up. It appears there is no way to send them feedback. OnTrac, if you’re reading this, please don’t deliver to my house after 10 PM or even 8 PM. I say 7 PM is the latest. Nothing that I order is that important that it has to be there that night. Let your employees stay home and enjoy time with their families. They don’t need to be out hauling boxes around. Thanks for understanding?
Has anyone else had this issue? Or is it just me?