I used to purchase a lot from Amazon.com here in the US. They had some great deals and the free shipping with orders over $35 was reasonable since it’s very easy to spend more than that amount on LEGO sets. Then Amazon just gave up on quality shipping. As I posted here, my orders arrive with little to no packaging in larger boxes and the sets looked like they had been used in a soccer game as the ball. The last straw was when I would order a larger set and they wouldn’t even put it in a box. They would just stick the shipping label on the outside and call it good. I went to the UPS Store to return one and the worker asked why I didn’t re-package it. It was because that’s how it was packaged when I received it. Needless to say, I think I purchased one or two LEGO sets from Amazon.com over the past year.
More of my orders went to Walmart. The discounts were often the same and the shipping quality was much better. I received well packaged sets in boxes that arrived looking brand new. This went on for a while, but has recently gone down hill. At first, I started receiving sets in padded packages. The items would get smashed and I had a lot of returns. The final straw came when I received this…
I’m sorry, but nothing in the item description said I was going to receive a set where the front packaging was peeled off. How did this even happen? My suspicion is that when Walmart does their pickup in store or home deliver orders, they typically put big stickers on the items. People didn’t want LEGO sets with big stickers on them so they return them. Apparently LEGO just recycles those sets back into their inventory and you get this. And get these…
It’s been a great run, but unless Walmart can guarantee that I am going to receive a new set or if they can tell me that the set will arrive damage (and give me a substantial discount for the damaged set), I’m not interested anymore.
Target has been the holdout so far. They continue to package items well and I don’t receive beat up sets. We’ll see how long that lasts. The unfortunate part is that Target has not had the sales that Walmart and Amazon have had.
Let met know in the comments what your experience has been. Have you found a way around receiving beat up sets from any of the big retailers? Have you received worse?