If you read my post from Friday (11 Dec) you saw that I purchased LEGO's WALL-E set and I mentioned how the head swivels very easily. LEGO had been working on a fix, but I hadn't heard what the timeline would be for it. Well the good news is I e-mailed LEGO Shop at Home customer service and mentioned that I purchased the WALL-E set before the fix was implemented. The response I got back was that they had sent me the new parts and instructions and I should receive it in 7-10 business days. SCORE! No cost to me either so another bonus.
So once the package arrives, I'll post some info on the fix with pictures.